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Customer Service

Sales Policy

Returns & Replacements

Privacy & Security

Ordering

Payment Methods

Contact Us



Sales Policy - 100% Satisfaction Guaranteed

We want you to be happy with the quality of our products which are warranted to be free from defects in materials and workmanship. If, for any reason, you are not satisfied, you can return your purchase for a full refund if done within 60 days from the purchase date provided the item has not altered in any way. Please note: router bits that are solid carbide are not guaranteed against breakage. You may also ask for a free replacement product within that same time period. Woodshopbits.com, LLC assumes no liability for damage or injury caused by misuse or failure to follow safety precautions. See our "Returns & Replacement" policy below.

Returns & Replacements

All WSB have a limited lifetime warranty. If for any reason under normal use, the carbide chips, breaks, becomes dull, produces a wavy ripple-effect profile, or is otherwise damaged, the router bit will be replaced absolutely free of charge. This limited lifetime warranty does not cover improper use of the router bit, cutting materials not intended to be cut such as metal, etc or deliberate damage. Router bit bearings are not covered under this limited lifetime warranty.

To return a product, please email returns@woodshopbits.com with the reason for the return and we will email you back with a return number which must be visible on the return box. Please return your purchase to the following address:


Woodshopics.com Returns Dept.
872 Valley View Drive
Santaquin, Utah 84655 USA

Privacy & Security

We neither use nor share the personally identifiable information provided to us online in ways unrelated to the ones described below without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We may use your email address, mailing address or phone to contact you regarding account and invoicing issues, or to otherwise troubleshoot problems. Only those individuals who need to do so as part of their job responsibilities are authorized to access your personal information.

We may keep logs of non-identifying and aggregate information (such as browser type and files requested) to aide us in creating a better user experience at our site.

On certain pages, credit card numbers are collected in order to conduct a transaction. We use SSL technology to ensure that all transactions are encrypted when being transferred from your computer to our server. We do not store your credit card number on our servers. Due to potential legal requirements and other possible circumstances, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed or accessed in ways not otherwise described in this policy. We may be compelled under law to disclose information to government or third parties under certain circumstances or third parties may unlawfully intercept or access transmissions or private communications. Further, we can, and you hereby authorize us to, disclose any information to law enforcement or other government officials that we, in our sole discretion, believe necessary or appropriate in compliance with the law.

If you have submitted personal information to the Web site electronically and would like it removed or modified, please contact us at support@woodshopbits.com. We will use reasonable efforts to comply with your request.

Ordering

If you need assistance with the ordering process, please email us at orders@woodshopbits.com with your name and phone number and we will call you back as soon as possible to assist you in the ordering process. If for any other reason, you have question about your order or the ordering process, email us at the same address with the same information and we respond as promptly as possible.

Payment Methods

We accept cash, cashiers check, money orders, and credit cards (Amex, Discover, MasterCard, Visa). Make cashiers checks and money orders payable to Woodshopbits.com, LLC and your payment to the address under "Contact Us" below:

Contact Us


Contact us Monday thru Friday from 8:00 a.m. to 6:00 p.m. MST as shown below:
Woodshopics.com, LLC
872 Valley View Drive
Santaquin, Utah 84655 USA

eMail us! (click here)


Phone: 1-801-592-4124



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