Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Additionally, items will be accepted or rejected based on the following:
- If the item shipped is wrong and/or with quality problem we will take it back. No questions asked.
- If the item shipped is correct without any quality problem and returned in original condition(meaning resalable), we will charge 15% restocking fee.
- If the item shipped is correct without any quality problem and not returned in original condition(especially used), we will not accept the return.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Email us at firstname.lastname@example.org with return questions.
872 Valley View Drive
Santaquin, UT 84655
Customer Service Number 801-592-7835